Front of House Manager
Full-Time
FRONT OF HOUSE MANAGER
The Merchant Hotel currently have an exciting opportunity for a Front of House Manager to oversee our Front of House operations. Reporting into the General Manager the candidate will have responsibility for the Front of House team consisting of: Reception, Night team, Switchboard and Concierge. Supported by the Assistant Front Office Managers, and Night Manager.
As Northern Ireland's only 5 AA Red Star Property this is a unique opportunity to work as part of an award-winning property delivering excellent customer service with a passion that will also drive a team.
The Role will involve
The Merchant Hotel currently have an exciting opportunity for a Front of House Manager to oversee our Front of House operations. Reporting into the General Manager the candidate will have responsibility for the Front of House team consisting of: Reception, Night team, Switchboard and Concierge. Supported by the Assistant Front Office Managers, and Night Manager.
As Northern Ireland's only 5 AA Red Star Property this is a unique opportunity to work as part of an award-winning property delivering excellent customer service with a passion that will also drive a team.
The Role will involve
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Managing the Front of House team
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Ensure adequate staffing and scheduling of all Front of House Team
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Maintaining and driving exceptional levels of customer service
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Training the team on various technical and soft skills
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Motivating the team to deliver the 5 AA Red Star standards
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Overseeing the guest journey pre and post stay
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Duty Management (training will be provided)
Essential Criteria
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Two years’ experience in a managerial position in a front office environment within a 4/5-star property
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A full valid UK or EU licence for a minimum of two years
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A passion for customer service and creating a culture that is solutions centred.
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A thorough understanding of systems and processes used by all front of house teams
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Enthusiastic and positive personality with the ability to build trusting relationships with others
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Excellent IT Skills and understanding of a Property Management system
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A passion for the industry who displays initiative and appreciation for quality service
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Proven organisational skills, and works well on their own initiative
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Able to set and meet deadlines with quality results
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Outstanding communication skills, both written & verbal
Desirable Criteria
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Knowledge of Revenue Management
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Experience of working at 5 AA Red Star property
The position is on a shift basis, 5 days out of 7 and hours of work will vary and include weekend, evening work and nights, and most be completely flexible. However, the shift pattern will mainly be day shifts.
The Merchant Hotel offers their Management team:
The Merchant Hotel offers their Management team:
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£30,000-£35,000 depending on experience
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Bonus based on successful completion of KPIs
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Private Healthcare
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Healthcare Cash Plan
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Life Assurance
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Income Protection
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Company mobile phone.
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29 days holiday (including your birthday off)
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Seasonal parties
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Company discount offers 20% off food in The Cloth Ear, Yardbird and Bullitt
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Complimentary overnight stay with breakfast and dinner in The Great Room Restaurant
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Discounted accommodation rates
To apply for this position please click 'apply' to be directed to our careers page.
The Closing Date for this position is 13th june 2023
The Merchant Hotel Ltd is an equal opportunities employer
The Merchant Hotel reserve the right to apply enhanced shortlisting criteria.
#INDMM #FrontofHouseManager #HotelFrontofHouse #HotelManager
The Closing Date for this position is 13th june 2023
The Merchant Hotel Ltd is an equal opportunities employer
The Merchant Hotel reserve the right to apply enhanced shortlisting criteria.
#INDMM #FrontofHouseManager #HotelFrontofHouse #HotelManager
Apply now →
